Shipping Policy
Last updated: October 12, 2026
Kravings delivers imported chocolates, candies and snacks to addresses across Pakistan. Please read the details below before placing your order.
Where we deliver
We ship to all major cities and most towns in Pakistan through trusted courier partners. We do not ship outside Pakistan at this time.
Shipping charges
Shipping is calculated at checkout based on the total weight of your order and your delivery city. You will see the exact charge before you pay. Any free-shipping offers will be shown on the website and applied automatically at checkout.
Processing time
Orders are usually packed and handed to the courier within 1–2 business days. Orders placed on Sundays, public holidays or during sales may take a little longer. We may call or message you to confirm Cash on Delivery orders before dispatch; unconfirmed orders may be cancelled.
Delivery time
|
Location |
Estimated delivery |
|---|---|
|
Islamabad and Rawalpindi |
Same day or next business day |
|
Other major cities |
2–4 business days |
|
Smaller towns and remote areas |
3–7 business days |
These are estimates, not guarantees. Weather, courier delays, public holidays and other events outside our control can affect delivery.
Order tracking
Once your order is dispatched, we will send you the courier name and tracking number by email, SMS or WhatsApp.
Heat-sensitive products
Chocolates and some sweets can soften or melt in high temperatures. We pack every order carefully, but we cannot control conditions during transit. To keep your treats in the best shape:
- Make sure someone is available to receive the parcel.
- Refrigerate chocolates for a short while if they arrive soft, then let them return to room temperature.
During hot months, we may delay or limit shipping of chocolate products to some cities. Kravings is not responsible for melting or changes in shape caused by heat during delivery.
Delivery problems
- Wrong or incomplete address: please check your address and phone number carefully. Extra delivery charges caused by incorrect details are paid by the customer.
- Failed or refused delivery: if a parcel is returned because the customer was unreachable or refused it, we may charge the shipping cost on the next order or block Cash on Delivery for future orders.
- Damaged or tampered parcel: if the outer packaging looks opened or badly damaged, you may refuse it or record an unboxing video before opening, then contact us within 48 hours.
Contact us
For shipping questions, email kravingspk@gmail.com with your order number.