Privacy Policy
Last updated: October 12, 2026
Kravings (“we”, “us”, “our”) runs the online store at https://kravingspk.com/. This policy explains what personal information we collect when you visit our website or place an order, how we use it, and the choices you have. By using our website, you agree to the practices described here.
Information we collect
- Contact and delivery details: your name, phone number, email address, and billing and shipping addresses.
- Order details: the products you buy, order value, payment method, and order history.
- Account details: your username, password and saved preferences, if you create an account.
- Messages: anything you send us by email, contact form, WhatsApp or social media.
- Technical data: your IP address, browser type, device, pages viewed and time spent on the site, collected through cookies and similar tools.
We do not store your full card details. Online payments are handled by our payment partners on their own secure systems.
How we use your information
- To process, pack, deliver and confirm your orders, including calling you to verify Cash on Delivery orders.
- To send order updates, delivery notifications and replies to your questions.
- To run your account and remember items in your cart.
- To improve our website, product range and service.
- To send offers and news, only if you have opted in. You can unsubscribe at any time.
- To prevent fraud, fake orders and misuse of our website.
- To meet our legal and tax obligations.
Cookies
Our website uses cookies to keep your cart working, remember your login and understand how visitors use the site. Some cookies come from analytics or advertising tools such as Google Analytics or Meta. You can block or delete cookies in your browser settings, but parts of the store, such as the cart and checkout, may stop working properly.
Who we share your information with
We never sell your personal information. We share it only with:
- Courier and delivery partners, who need your name, address and phone number to deliver your order.
- Payment providers, who process online payments securely.
- Service providers who help us run the store, such as website hosting, email and analytics.
- Government or legal authorities, when the law requires it.
How we protect and keep your information
Our website uses SSL encryption, and access to customer data is limited to people who need it. No online system is completely secure, so please avoid sending sensitive details, such as card numbers, by email or chat. We keep your information only as long as needed to fulfil orders, handle returns, maintain your account and meet legal requirements.
Your rights
You can ask us to:
- Show you the personal information we hold about you.
- Correct details that are wrong or out of date.
- Delete your account and personal information, unless we must keep it for legal or accounting reasons.
- Stop sending you marketing messages.
To make a request, email us at kravingspk@gmail.com. We may ask you to verify your identity first.
Children
Our website is not meant for children under 18 to use on their own. We do not knowingly collect personal information from children. If you believe a child has shared their details with us, contact us and we will delete them.
Third-party links
Our website may link to other sites, such as social media pages or payment portals. We are not responsible for their privacy practices, so please read their policies.
Changes to this policy
We may update this policy from time to time. Changes take effect when posted on this page, with a new “Last updated” date.
Contact us
For any questions about this Privacy Policy, contact Kravings:
- Email: kravingspk@gmail.com
- Address: G-15, Islamabad, 44000, Pakistan