Refund & Return Policy
Last updated: October 12, 2026
Because we sell food, Kravings cannot accept returns of products that are delivered correctly and in good condition. We will fix any mistake on our side: a wrong item, a missing item, or a product that arrives damaged or expired.
Items we cannot take back
For hygiene and food-safety reasons, we do not accept returns or exchanges for:
- Chocolates, candies, snacks, drinks or any other food items once delivered.
- Products bought by mistake or that you no longer want.
- Personal taste preferences, such as flavour or texture.
- Chocolates that softened or melted because of heat during delivery (see our Shipping Policy).
- Opened, partly used or tampered products.
When you can claim a refund or replacement
You may request a replacement or refund if:
- You received the wrong product.
- An item in your order is missing.
- A product arrived broken, crushed or leaking because of poor packing.
- A product was past its expiry date on delivery.
How to make a claim
- Email kravingspk@gmail.com within 48 hours of delivery, with your order number.
- Include clear photos of the product, the packaging and the shipping label.
- An unboxing video is strongly recommended and may be required for missing-item claims.
- Keep the product and packaging until our team has reviewed your claim.
Claims sent after 48 hours, or without photo or video proof, may not be accepted.
How we resolve approved claims
Once we approve your claim, we will offer one of the following:
- A replacement of the same product, sent at no extra cost.
- Store credit for the value of the affected item.
- A refund for the affected item, if replacement is not possible.
Refunds are made to your original payment method or by bank transfer for Cash on Delivery orders. Please allow 7–10 business days for the money to reach you. Shipping charges are refunded only when the entire order was wrong or unusable.
Order cancellations
You can cancel your order free of charge before it is dispatched by emailing us with your order number. Once the parcel is with the courier, it cannot be cancelled. Refused Cash on Delivery parcels may lead to the shipping cost being charged on your next order, or Cash on Delivery being disabled for your account.
Contact us
For refund or return questions, email kravingspk@gmail.com or write to us at G-15, Islamabad, 44000, Pakistan.